Conflict Management Skills Microcredential
Conflict is inevitable—but how you respond makes all the difference. The Conflict Management Skills Microcredential equips you with strategies to recognize conflict triggers, de-escalate tensions, and foster psychological safety within teams. Through hands-on exercises, story-based scenarios, and group discussions, you’ll learn how to guide teams through conflict and strengthen collaboration while also gaining tools to manage personal conflict more effectively.
Key Learning Objectives
- Recognize Conflict Dynamics: Understand conflict triggers and how they affect individuals and teams.
- Master De-escalation Techniques: Learn approaches to reduce tensions and foster calm communication.
- Develop Conflict Management Strategies: Create actionable plans for navigating and resolving conflict.
- Psychological Safety & Trust: Build environments where open dialogue and respectful challenge are safe and encouraged.
- Team Cohesion: Strengthen relationships, collaboration, and performance through healthy conflict resolution.
- Personal Conflict Skills: Apply these practices beyond the workplace to navigate personal conflicts effectively.
Who Should Attend
This course is for anyone who wants to enhance their ability to manage and resolve conflict. Especially valuable for:
- Scrum Masters and Agile Coaches
- Product Owners and Team Managers
- Leaders at all levels
- Team members in collaborative or cross-functional environments
- Professionals looking to build resilience and communication skills
- Anyone practicing Scrum who wants to reinforce the five Scrum values: Commitment, Focus, Openness, Respect, and Courage
Course Outline
- Preparing to Tackle Conflict
- Understanding Conflict Inside Out
- De-escalating Team Tensions
- Creating a Strategy to Master Conflict Management
Course Benefits
- Live, Expert-Led Training: 8 hours with a Certified Scrum Alliance trainer.
- Hands-On Practice: Learn through story-driven scenarios and interactive exercises.
- Professional Recognition: Earn a microcredential badge that never expires.
- Community-Driven: Built through the Scrum Alliance Community Badge Program, carrying the same value as all Scrum Alliance microcredentials.
- Workplace & Personal Growth: Gain conflict resolution skills that support both team collaboration and personal relationships.
- Enable Scrum Values: Learn techniques that reinforce openness, respect, courage, commitment, and focus.
Bring a Workshop to Your Organization
Take the first step towards a more agile and efficient team. Contact us today to discuss bringing a certified training or custom workshop in-house.
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